Refund policy

Returns & Refunds

You may request a return or exchange within 15 days of receiving your order.

Return shipping & customs

Return shipping costs and any customs duties, taxes, or handling charges for the return shipment are the buyer's responsibility.

How to return an item

Contact us at info@zhenarae.com before sending a return or exchange. Please include your order number and the reason for the request.

Return address:
Zhenarae
Building 4, Room 602, Tsinghua Famous City
Suzhou, China
Phone: +86 180 4566 6340

Refunds

Once the returned item is received and reviewed, an approved refund will be sent to the original payment method used for the order. Your bank or payment provider may require additional time to post the refund.